Uses
- Cost Reduction
- Automation
- Data Migration
- Segmentation
- Customer Engagement, improved Net Promoter score
- Staff Engagement
- Channel Shift / Multi Channel
- Business Improvement
Sectors
- Retail
- Utilities
- Recruitment
- Debt management
- Asset management
- Transport
- Customer services
- Construction
Digital Transformation
- Self services
- Reduced cost to serve
- Improved insight
- Faster response
- Increased accuracy
- Data Management
- Extended reach
- Improve competitiveness
Project / Change management
- Lean / Six sigma
- Prince 2
- Iterative and agile methodologies
- Rapid Application Development
- Waterfall
- Training